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Final Report on Customer Acceptance, Retention and Response to Time-Based Rates from the Consumer Behavior Studies (CBS)

November 2016
U.S. Department of Energy Office of Electricity Delivery and Energy Reliability
Time-of-Use, TOU, CPP, VPP and Critical Peak Rebates, CPR, Critical Peak Pricing, CPP, Residential Rate Case, Consumer Behavior, CBS, In-Home Displays, IHD, Programmable Communicating Thermostats (PCT), web portal

This report presents final results from the ten electric utilities who agreed to conduct consumer behavior studies (CBS) and produce comprehensive reports with the aim of evaluating customer acceptance, retention, and response to various types of time-based rate programs implemented in conjunction with information and control technologies such as in-home displays (IHD) and programmable communicating thermostats (PCT).