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Final Report on Customer Acceptance, Retention and Response to Time-Based Rates from the Consumer Behavior Studies (CBS)

Nov. 15, 2016

U.S. Department of Energy Office of Electricity Delivery and Energy Reliability



This report presents final results from the ten electric utilities who agreed to conduct consumer behavior studies (CBS) and produce comprehensive reports with the aim of evaluating customer acceptance, retention, and response to various types of time-based rate programs implemented in conjunction with information and control technologies such as in-home displays (IHD) and programmable communicating thermostats (PCT).

The Department of Energy's Office of Electricity (OE) recognizes that our nation's sustained economic prosperity, quality of life, and global competitiveness depends on an abundance of secure, reliable, and affordable energy resources. OE leads the Department of Energy's efforts to ensure a resilient, and flexible electricity system in the United States. Learn more about OE >>

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