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Customer Participation in the Smart Grid - Lessons Learned

August 2014
U.S. Department of Energy Office of Electricity Delivery and Energy Reliability
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Advanced Metering Infrastructure (AMI), Customer Systems, Web Portal, in-home display, Consumer Behavior Studies, Metering Features, Remote Connect/Disconnect, Pricing Program Demand-Side Management, Smart Grid Investment Grant Program, SGIG

This report presents results from four Smart Grid Investment Grant (SGIG) projects on their experiences with customer outreach, marketing, and messaging. Findings address the importance of educating customers about smart grid technologies in the early phases of deployment, and recognize the value of local community groups in reaching out to low-income customers.